Grochats Privacy Policy

Last Updated: December 2025

This Privacy Policy for Grochats Communications Private Limited (“Grochats,” “we,” “us,” or “our”) explains how we collect, safeguard, utilize, and, in certain situations, share (“process”) your information when you engage with our services (“Services”), such as when you:

Visit our website at Grochats.com, or any associated Grochats subdomain or website that links to this notice.
Interact with us through sales, marketing activities, or events.

We encourage you to read this Privacy Policy carefully. If you have any questions or concerns, please contact us at support@grochats.com. By using our Services, you consent to the data practices described in this notice.

SUMMARY OF OUR COMMITMENT TO PRIVACY

Key Area	Grochats’ Practice
Data Collection	We process personal information you provide to us upon registration, and data that is automatically collected, such as IP addresses and device information.
Sensitive Data	We do not intentionally collect or process any sensitive personal information.
Third-Party Data	We may receive limited data from public databases, marketing partners, and social media platforms to enhance our service and marketing efforts.
Data Usage	We process your data to deliver, manage, and enhance our Services, to ensure security, prevent fraud, fulfill legal obligations, and communicate with you.
Data Sharing	We share information with service providers, legal entities, or business transfers, but only under strict confidentiality agreements. We do not sell or share personal data to third parties for targeted advertising.
Security	We employ comprehensive technical and organizational measures to protect your information, though we cannot guarantee 100% security for internet data transmission.
Your Rights	Depending on your geographic location (e.g., EEA, UK, Canada), you have rights regarding access, rectification, deletion, and control over your personal data.

1. WHAT INFORMATION DOES GROCHATS COLLECT?

A. Personal Information You Provide to Us

We collect personal information that you voluntarily provide when registering an account, expressing interest in our products, subscribing to our services, or contacting us.

The specific categories of personal information collected may include:

Identity & Contact Data: Names, email addresses, mailing addresses, phone numbers, and job titles.
Account Credentials: Usernames and passwords (stored in an encrypted form).
Billing Information: Billing addresses.
Payment Data: Data necessary to process your payments, such as payment instrument numbers (which are secured and often stored by our third-party payment processor, Chargebee. Please review their Privacy Policy for details).

B. Information Automatically Collected

When you visit or use our platform, certain information is automatically logged. This data is non-specific to your identity but is vital for service operation, security, and internal analytics.

Log and Usage Data: Information our servers automatically record, including IP addresses, timestamps of usage, pages and files viewed, features used, searches, browser type, and system activity.
Device Data: Technical information about the computer, phone, or tablet used to access the Services, including device identification numbers, operating system, hardware model, language preferences, and system configuration details.
Cookies and Tracking: Like many technology companies, we use cookies and similar tracking technologies (such as web beacons) to collect usage information and enhance your experience.

C. Information Collected from Other Sources

To improve the relevance of our marketing, content, and record accuracy, we may obtain limited information about you from external sources, including:

Public Databases
Joint Marketing Partners and Affiliates
Social Media Platforms: If you register or interact with us using a social media account (e.g., Facebook, LinkedIn), we may receive information permitted by your profile’s privacy settings (e.g., name, email).

2. HOW DOES GROCHATS PROCESS YOUR INFORMATION?

We process your personal information based on specific legal grounds to ensure compliance and optimal service delivery.

Our primary purposes for processing your information include:

Purpose Category	Processing Activity	Legal Basis (e.g., GDPR)
Service Provision	To facilitate account creation, login, authentication, and ongoing management of your user account.	Performance of a Contract
Communication	To respond to your customer service inquiries, send technical updates, and provide essential administrative notifications.	Legitimate Business Interest
Marketing & Promotion	To send you targeted marketing and promotional messages about our products, services, and events (you can opt out at any time).	Consent / Legitimate Business Interest
Security & Fraud	To prevent malicious activity, monitor for fraudulent transactions, and protect the overall safety and security of the platform.	Legal Obligation / Legitimate Business Interest
Platform Improvement	To analyze usage trends, measure the effectiveness of our content, and continuously improve the design and functionality of our Services.	Legitimate Business Interest
Legal Compliance	To comply with legal requirements, cooperate with law enforcement, or exercise/defend our legal rights.	Legal Obligation

3. WHEN AND WITH WHOM IS YOUR INFORMATION SHARED?

We only share your information in the following specific circumstances:

With Service Providers: We may share data with third-party vendors, consultants, and service providers who perform services on our behalf, such as payment processing, data hosting, analytics, and customer support. These partners are required to adhere to strict confidentiality agreements.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Legal Obligations: When legally required to do so, such as to respond to a court order or subpoena, or to cooperate with government agencies.
To Protect Rights and Safety: Where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving potential threats to the safety of any person.

Grochats has a strict policy: We DO NOT sell or share your personal data with third parties for their independent targeted advertising or commercial purposes.

4. HOW LONG DOES GROCHATS RETAIN YOUR DATA?

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or legal requirements).

Generally, we will not keep your personal data for longer than thirty-six (36) months following the inactivity or termination of your Grochats account, at which point the data will be deleted or anonymized.

5. HOW DO WE KEEP YOUR INFORMATION SECURE?

Grochats implements and maintains robust organizational and technical security measures designed to protect the integrity and confidentiality of the personal information we process.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure. Therefore, we cannot absolutely promise that hackers or unauthorized third parties will not be able to defeat our security measures. Transmission of personal information to and from our Services is conducted at your own risk.

6. YOUR PRIVACY RIGHTS

Depending on your jurisdiction (including the EEA, UK, and Canada), you may possess specific rights regarding your personal information. These rights generally allow you to:

Right	Description
Right to Access	Request a copy of the personal information we hold about you.
Right to Rectification	Request that we correct any inaccurate or incomplete personal data.
Right to Erasure	Request the deletion of your personal data (subject to certain legal exceptions).
Right to Object	Object to the processing of your personal data for direct marketing purposes.
Right to Withdraw Consent	Withdraw your consent at any time if we are relying on consent to process your data.

Exercising Your Rights

To exercise any of these rights, please contact us at support@grochats.com. We will consider and act upon any request in accordance with applicable data protection laws.

7. DO WE COLLECT DATA FROM MINORS?

Our Services are designed for business use and are not intended for children under 18 years of age. We do not knowingly solicit data from or market to children under 18. If we learn that personal information from users less than 18 years of age has been collected, we will take immediate and reasonable steps to delete the data from our records.

8. POLICY AMENDMENTS

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by a new “Last Updated” date and will be effective immediately upon posting on Grochats.com. You are advised to review this policy periodically.

9. HOW TO CONTACT US

If you have questions or comments about this policy, or wish to exercise your data rights, you may contact our Data Protection Officer by email at:

Email: support@grochats.com

Website: Grochats.com