Refund Policy

At Grochats, accessible through Grochats.com, we are dedicated to delivering premium digital communication and automation solutions. We strive for complete customer satisfaction, and this policy outlines the conditions for processing refunds and managing subscriptions.

This policy is designed to be clear and equitable, securing your investment in our service while protecting Grochats from potential misuse of the refund process.

1. Our Free Trial & Service Evaluation

Grochats is a subscription-based service, and we ensure every prospective customer has the opportunity to fully test our platform before a financial commitment.

  • Trial Provision: We offer a generous, obligation-free trial period (typically 14 days) which includes access to our core features and select add-ons (such as advanced automation tools).
  • No Prepayment: Since starting the trial does not require credit card information or any payment, no charges are incurred during this evaluation phase.
  • Informed Decision: The trial is provided so that you can thoroughly evaluate the functionality, features, and suitability of the Grochats platform before transitioning to a paid plan.

2. Refund Eligibility for Paid Subscriptions

Due to the availability of the comprehensive free trial and the immediate deployment of our digital services, our policy regarding paid subscriptions is as follows:

  • Non-Refundable After Purchase: Once a user elects to upgrade from the free trial to any paid Grochats subscription plan (monthly or annual), the subscription fees for that period are generally ineligible for a refund.
  • Cancellation of Future Charges: If you choose to discontinue service, you must cancel your subscription within your account settings. This action ensures that you are not charged for any future billing cycles.

3. Non-Refundable Services & Fees

The following services and associated fees are strictly non-refundable, as they represent sunk costs or immediate provisioning expenses incurred by Grochats:

  • Subscription Plan Fees: All recurring charges for your selected Grochats software plan.
  • Messaging Credits: Purchased or bundled communication units (e.g., API calls, Messaging Credits, or similar usage units) are non-refundable once allocated to your account.
  • Premium Add-ons: Fees for specialized features, premium integrations, or platform enhancements.
  • One-Time Services: Charges for custom setup, bespoke chatbot development, dedicated onboarding, or consulting services.

4. Exceptions: Technical Service Interruption

In rare situations where continuous, verified technical failures on the part of Grochats prevent a user from effectively accessing or utilizing the core service, an exception may be considered:

  • Verification: If systemic, service-disrupting technical issues are reported and verified by the Grochats Technical Support team.
  • Resolution: Grochats reserves the right to grant a pro-rata partial refund or a full refund for the affected period entirely at its sole and absolute discretion.

5. Unauthorized or Fraudulent Transactions

We offer protection against unauthorized use of your payment method and treat such claims with urgency.

  • Immediate Reporting Required: If you detect a charge on your account that you believe is unauthorized or fraudulent, you must contact Grochats Support immediately (within 5 days of the transaction).
  • Verification & Refund: Upon verification of a legitimate unauthorized charge, Grochats will promptly issue a full refund for the transaction amount.

6. Subscription Cancellation Policy

  • Cancellation Timing: You may initiate the cancellation of your Grochats subscription at any point.
  • Effective Date: The cancellation will become effective at the closing date of your current, paid billing cycle.
  • No Prorated Refund: Unless a special exception is granted (such as per Section 4 for technical failures), you will not receive a refund for any unused portion of the current billing period. You will retain full access to all services until the cycle concludes.

7. How to Request a Refund or Report an Issue (Contact Grochats)

For all inquiries related to refunds, unauthorized charges, or technical issues, please adhere to the following procedure:

  • Method: Send a detailed request via email to our dedicated support team: support@grochats.com.
  • Required Information: To expedite the process, your request must include:
    • The full name and email address associated with your Grochats account.
    • The specific transaction ID(s) and date(s) of the charge(s) in question.
    • A clear, detailed, and comprehensive explanation of the reason for the refund request.

8. Policy Amendments

Grochats reserves the right to modify, update, or amend this Refund and Cancellation Policy at any time. All revisions will be immediately effective upon posting the updated policy on the Grochats.com website. Users are encouraged to review this page periodically for the latest information.

9. Legal Compliance

This policy must be read in conjunction with the Grochats Terms of Service and Privacy Policy, which collectively provide a full understanding of your rights and obligations as a user of the Grochats platform.

AI Strategy and Consulting

Provide expert guidance on developing an AI strategy